Thank you for visiting and shopping at [STALL NAME].
Following are the terms and conditions that constitute our Shipping Policy.
We ship to UK addresses only using Royal Mail UK standard first or second class post.
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping charges for your order will be calculated and displayed at checkout. When customers purchase more than one product we are sometimes unable to calculate an accurate shipping rate. In these cases, if the actual cost of shipping your items is lower than the amount you are charged at the check out then we will donate the difference to [YOUR CHOSEN CHARITY].
[ADD ADDITIONAL SHIPPING RATE INFO OR REMOVE]
Delivery delays can occasionally occur.
Customs, Duties and Taxes
Community Base and [STALL NAME] are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Community Base and [STALL NAME] are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We do not ship outside the UK.
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Cancellation / Return / Exchange Policy
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
- Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to More Than Human.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Stall.
- Stall refers to [STALL NAME], accessible from https://communitybase.org/xmas
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Requesting a refund
You are entitled to request a refund within 7 days without giving any reason for doing so.
The deadline for requesting a refund is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right to request a refund, You must inform Us of your decision by means of a clear statement. You can inform us of your decision:
- By email: [EMAIL ADDRESS]
- By phone: [PHONE NUMBER]
Please provide your bank details. We will reimburse You by BACS transfer no later than 14 days from the day on which We receive the returned Goods. We will refund the full amount, minus Stripe transaction fee (1.4% + 20p) and the charity donation of 5% of the order amount.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 7 days
- The Goods are in the original packaging
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalised.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: [EMAIL ADDRESS]
- By phone: [PHONE NUMBER]